Highly Recommended

Consumer Reports – Health Insurance

Consumer Reports dedicates this page to a variety of health insurance articles and news including how to save money, avoiding surprise bills, and healthcare policy reform. The materials vary in depth, but overall the website's content is relevant, up-to-date, and easy to read.

Visit their website

Review Date: 10/4/2018

Scoring

Ease of Use

The landing page promotes different subsections organized around different health insurance issues. Most articles are of a general nature on a constantly rotating group of topics and issues related to health insurance. These links can be easily browsed at will. But the search bar pulls from the entire Consumer Reports websites, which bloats the results page and makes it difficult to locate desired materials.

Visual Design

The website has a simple bur professional, engaging graphic design that commands respect and draws the reader in. Sharp graphics and smart use of color guide visitors through the content is a pleasant manner.

Quality

The articles are well-written and informative, but there doesn't appear to be a clear breakdown of common health insurance topics. Visitors can learn about specific health insurance topics in a piecework manner, but there doesn't appear to be a step-by-step breakdown of common issues relevant to this subject. The content doesn't often use references either, meaning readers will need to take Consumer Reports's word for granted.

Credibility

Authors are identified along with biographical information including area(s) of expertise, but no credentials or evidence demonstrating expertise. And the website does post publication dates. Older articles, however, do not appear to be updated to reflect new changes.

Pros

  1. Helpful articles guide users through complex health insurance field
  2. Writing is plain and understandable for many audiences
  3. Frequent links to outside websites put users in touch with helpful resources

Cons

  1. No site map means it's impossible to know how broad or deep the collection is
  2. Search bar pulls from the entire Consumer Reports collection, cluttering the results page
  3. Credibility of authors is unknown

Profile

Sponsors / Affiliations: Consumers Union, a nonprofit organization focused on product testing, investigative journalism, and consumer advocacy founded in 1936

Accreditations: None

Additional Features: Newsletter, FAQs

Languages: English

Contact: legaldept@consumer.org

Health Web Navigator