Recommended

WebMD – First Aid & Emergencies

WebMD - First Aid & Emergencies section of their website is devoted to information on first aid & emergencies, including how to do CPR. The site includes first aid information for a wide variety of issues and first aid basics, including home & car first aid kits. The site also includes a symptom-checker tool and guidelines for when to contact emergency services. This resource is recommended for its well-organized information about first aid and a wide range of common & serious emergencies in all age ranges.

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Review Date: 4/15/2019

Scoring

Ease of Use

The homepage has a brief overview and provides a subtopic list that allows users to narrow their search. Content does not always present logically because related articles, blogs, message boards, and advertisements are mixed throughout. Subtopic organization seems random. Further, nested links send users deeper and deeper into searches without an easy return to the landing page. While the information here is patient-centered and educational, the site is one of the more difficult medical websites to navigate.

Visual Design

The pages are cluttered with a flurry of lists, articles, tools, and advertisements that clog the browsing experience. The reader's eye wanders all over the page due to the multiple areas for exploration. Worse, many of those choices are not specific to first aid & emergencies. Large font and small chunks of text with lots of white space in between should make the content easy to read, but like the rest of WebMD, this section is not very visually pleasing.

Quality

Users can expect a good balance of relevant information for people seeking information about first aid & emergencies. There is a general statement that the content is based on recent evidence and practice. Better yet, all content is referenced and reviewed by medical professionals, many of whom are specialists. Some topics are explored in more depth than others, but this website is a good first-stop destination for learning first aid & information about numerous emergencies

Credibility

All site content is authored and reviewed by a qualified staff of physicians, medical journalists, and health reporters. Even with such a large amount of information, WebMD makes sure its content is credible with extensive referencing & review by subject area experts and regular updates. This section carries all the authority and credibility associated with WebMD, so visitors can be assured this is authoritative information about first aid and common emergencies.

Pros

  1. Comprehensive listing of articles and guides to treating a range of first aid emergencies
  2. Covers common & uncommon topics like nosebleeds, lightnings strikes, shark bites, and anthrax exposure
  3. Highly accurate, easy to read information written and/or reviewed by medical experts from WebMD

Cons

  1. Occasionally topics are shallow with brief advice without images and other forms of multimedia to enliven the text
  2. Pages are cluttered with commercial advertisements and links to news and additional information
  3. Searching keywords returns an overwhelming number of results, many that are irrelevant, without filtering options
  4. Need to navigate multiple pages per topic and link to other articles to get an overall/more complete picture

Profile

Sponsors / Affiliations: Internet Brands, LLC, a for-profit consumer media company

Accreditations: HON seal (Nov. 2018), TRUSTe-certified, URAC-accredited

Additional Features: Mobile app, news articles about various aspects of first aid & emergencies, slideshows & videos, Q&A, doctor & hospital finder, symptom-checker tool

Languages: English

Contact: mheinley@webmd.net

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