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WebMD – Physician Directory

This section of WebMD serves as a physician directory that can be searched by location or by the doctor's name/specialty. Each doctor's medical school credentials are provided, along with accepted insurances, user ratings, and contact information. This site is recommended as a good starting point for locating doctors.

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Review Date: 5/21/2018

Scoring

Ease of Use

Consumers can navigate by entering a doctor's name or specialty, a specific medical condition or procedure, or office location. Results can be sorted by distance, name, and years of experience. By clicking on Filter List, there are options for sorting by gender, insurance, hospital affiliation, and availability. The website is easy to use due to its straightforward focus.

Visual Design

Pages are cluttered with numerous advertisements and advertisements. Search results appear in a list that allows visitors to quickly locate and rate spercific doctors. This section of WebMD doesn't fefature many visual elements, so the overall design is rather bland. And because the available profile information for each doctor is inconsistent, the pages can occasionally feel bare.

Quality

The search tools provided by WebMD prove useful for any visitor who seeks information on locating and evaluating different doctors. But visitors should know that the site's directory provides a limited and inconsistent listing of doctors in any given area. Many practicing physicians do not show up in the search results, and sometimes the contact information is inaccurate.

Credibility

The process of collecting physician information, and reasons why some are included while others are not, are not provided on the website. There are many instances when the information provided is outdated or inaccurate. Additionally, WebMD's rating system is based on limited input and is not a reliable indicator of quality.

Pros

  1. Information listed includes expertise, education, patient reviews, insurances accepted, and office location
  2. User-rating feature adds a personal touch
  3. Site is easy to use and returns a manageable amount of relevant information

Cons

  1. Many doctors excluded from directory, especially those in rural areas
  2. Limited information on physician training and certification
  3. User reviews are shallow, and ratings are generally based on a few recommendations

Profile

Sponsors / Affiliations: Internet Brands, LLC, a for-profit consumer media company

Accreditations: URAC (2018), HON seal (2018), TRUSTe Certified privacy

Additional Features: Hospital finder, doctor finder, insurance plan finder

Languages: English

Contact: mheinley@webmd.net

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